Frequently Asked Questions

You can place an order in two ways. The fastest way is Fast Order — click Buy Now on any product, enter your Telegram username or email, and our team will contact you directly. For a full checkout experience, add products to your cart and use the standard checkout with your delivery address and preferred payment method. Both methods take less than a minute.

Nobu Packs offers the full premium cannabis range: exotic top-shelf flower, lab-tested edibles, concentrates, vape cartridges, pre-rolls, live rosin, disposable vapes, gummies, and mushrooms. Every product is hand-selected from trusted growers and tested for potency and purity.

Yes. Every product we carry is lab-tested for THC and CBD potency, pesticides, heavy metals, and microbial contaminants. We only work with growers and manufacturers who meet strict quality standards. Lab results are available on request for any product.

Products marked 'SOLD OUT' on our site are temporarily unavailable. All other listings are in stock and ready to ship. We restock exotic strains weekly — check our Announcements page or enable push notifications to be the first to know about new drops.

We deliver across the entire United States, all of Australia, and select international destinations worldwide. Our two headquarters (Los Angeles, USA and Sydney, Australia) allow us to serve both markets with fast regional shipping. International delivery typically takes 5-10 business days.

USA shipping is typically 1-3 business days for most states. Orders placed before 2 PM PST usually ship the same day. California orders often arrive in 1-2 days. We ship Monday through Friday and provide tracking for every order.

Australia shipping is typically 1-5 business days. Metropolitan areas (Sydney, Melbourne, Brisbane, Perth) often receive orders in 1-3 days. Regional areas may take slightly longer. All Australian orders ship from our Sydney HQ.

Absolutely. All Nobu Packs orders ship in plain, unmarked packaging with no branding, no cannabis-related labels, and no indication of contents on the outside. Your privacy is our priority. Even the return address is generic.

Yes. If you're in the Los Angeles or Sydney area, we offer local pickup at discounted pricing. Select 'Local Pickup' at checkout for faster delivery and lower prices. Our team will coordinate a convenient pickup time with you.

Contact our team immediately via Telegram or email with your order number. We track every shipment and can provide updates or reshipment if anything goes wrong. We stand behind every order and will make it right.

We accept Zelle, Cash App, PayID (for Australian customers), and cryptocurrency (Bitcoin, Ethereum, USDT). Paying with crypto gets you an automatic 10% discount on your entire order. Payment details are sent after you place your order.

Yes. Paying with cryptocurrency automatically applies a 10% discount at checkout. You can also unlock an additional 10% off by installing our app (PWA). Keep an eye on our Announcements page for limited-time drops and exclusive offers.

Intown pricing is for local pickup customers in Los Angeles or Sydney. Shipped pricing includes packaging, discreet shipping, and tracking. Both prices are shown on every product so you can choose the option that works best for you.

For products priced under $30, there's a minimum of 5 units per item unless your total cart exceeds $300. This keeps our shipping costs sustainable and ensures we can continue offering premium products at competitive prices.

Yes. We've built our reputation on discretion, quality, and reliability. Every order is packaged privately, shipped with tracking, and backed by our team. We've served thousands of customers across the USA and Australia since launch, and we stand behind every product we sell.

Store flower, pre-rolls, and concentrates in a cool, dark place away from heat and direct sunlight. Airtight containers extend freshness. Edibles should be kept at room temperature unless stated otherwise. Most products stay fresh for 6-12 months when stored properly.

Contact our team within 48 hours of delivery if there's any issue with your order. We review every complaint personally and will offer a replacement, store credit, or refund depending on the situation. Your satisfaction is our priority.

Yes. All Nobu Packs customers must be 21+ (USA) or 18+ (Australia). By placing an order, you confirm you meet the legal age requirement in your jurisdiction. We reserve the right to request age verification.

The fastest way to reach us is via Telegram — we respond within minutes during business hours. You can also email us directly. All contact links are in the footer and on our product pages. Our team is available 7 days a week.

Ask our team on Telegram about current referral bonuses. We reward loyal customers who spread the word about Nobu Packs with exclusive discounts and early access to new drops.

Install our PWA app and enable push notifications to be the first to know about new exotic strains, limited drops, and exclusive offers. You can also join our Telegram channel for real-time updates.